Ordering

How do I place an order?

Choose a size (and color, if there’s a choice), tap “Add to bag”, then go to checkout. Enter your email and delivery address, pick a delivery option and pay. We email your receipt straight away.

Do I need an account to order?

No, you can check out as a guest. An account saves your addresses and wishlist and keeps all your orders in one place.

Can I change or cancel my order?

We start preparing orders straight away, so please contact us within 1 hour of ordering. After that it may already be packed, but you can still return it once it arrives.

Which size should I choose?

Use “Find my size” on any product page or our Size guide: enter your child’s height (and age) and we’ll suggest a size. If they’re between sizes, choose the larger one.

A size is sold out. Will it come back?

Often, yes. Tap “Email me when it’s back” on the product page and we’ll email you as soon as it’s restocked.

Payment, discounts & gift cards

Which payment methods do you accept?

All major credit and debit cards, Apple Pay and Google Pay, processed securely by Stripe. We never see or store your card number.

When is my payment taken?

Straight away at checkout. You’ll get an email confirmation once the payment goes through.

Why was my payment declined?

Usually because of a mistyped card number, expiry date or security code; not enough funds; your bank blocking online payments; or a security check by your card provider. Please check your details or try another card, and contact your bank if it keeps happening.

How do I use a discount code or gift card?

Type it in the “Discount or gift card code” box at checkout. You can use one discount code per order, plus a gift card. If your gift card covers the whole order, no card payment is needed.

How do gift cards work?

Buy a gift card in the shop and we email you the code straight away, ready to forward or print. Any balance left stays on the card for next time.

Delivery & tracking

Where do you ship?

Anywhere in the United States, including Alaska, Hawaii, Puerto Rico, US territories and military addresses.

How long will my order take?

Orders ship within 1–3 business days. Standard delivery then takes 4–7 business days and Express 2–3 business days in the lower 48 states. Your exact dates are shown at checkout.

How do I track my order?

We email your tracking number when your order ships. You can also open “Track your order” with your email and order number, or log in and go to My orders.

Returns

Can I return or exchange something?

Yes, within 30 days of delivery if it’s unworn with its tags. Start it online from your order and choose an exchange, a refund or store credit. See Shipping & Returns for the details.

How do I contact you?

Send us a message from our Contact page or email thesthannah@gmail.com. We reply within one business day.